Effective Date: 15 February 2025

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ME Digital Media Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us.

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1. Information We Collect

We may collect the following types of information:

Personal Information: When you contact us, place an order, or fill out a form, we may collect your name, email address, social media handles, payment details, and other necessary details to provide our services.
Project Details: If you request design work, book trailers, or ad campaigns, we may collect information about your book, branding preferences, and marketing goals.
Technical Data: Our website may collect non-personal data such as IP addresses, browser types, and cookies to improve user experience and website functionality.

2. How We Use Your Information

We use the information collected for the following purposes:

To provide and deliver the requested services, including author branding, promotional materials, and ad management.
To process payments and send invoices.
To communicate with you about your project, updates, and customer support.
To improve our services and website.
To comply with legal obligations.

3. Our Commitment to Human-Created Work

At ME Digital Media Ltd, we take pride in providing 100% human-created design and marketing services.

We do not use artificial intelligence (AI) to generate artwork, branding materials, or book trailers.
Every design, video, and marketing asset is crafted by our team to ensure authenticity, originality, and a unique representation of your brand.
Our work is tailored to your specific needs, maintaining a personal touch that AI-generated content cannot replicate.

4. How We Protect Your Information

We implement appropriate security measures to protect your personal data from unauthorised access, misuse, or disclosure. However, no method of data transmission over the internet is completely secure.

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5. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share data with:

Payment processors to complete transactions securely.
Third-party tools (such as social media platforms or ad services) only as necessary for delivering your requested services.
Legal authorities if required by law.

6. Your Rights & Choices

You have the right to:

Request access to the personal information we hold about you.
Request corrections or deletions of your data.
Opt out of marketing communications.

7. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience and gather analytics. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

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8. Refund Policy

Due to the nature of digital services, all sales are final. Refunds will not be issued once work has commenced. However, if a project cannot be completed due to an error on our part, we will assess the situation and may offer a partial refund or credit towards future services at our discretion.

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9. File Storage & Access

We retain project files for 30 days after final delivery. Clients are responsible for downloading and securely storing their final files.
After the 30-day period, we are not responsible for lost or deleted files.
Additional copies may be provided after this period, subject to availability and an administrative fee.

10. Revisions & Customer Responsibilities

Each project includes a set number of revisions as outlined in the service agreement. Additional revisions may be subject to extra charges.
Clients are responsible for providing clear instructions, feedback, and all necessary materials (such as images, text, and branding guidelines) within the agreed timeline.
Delays in communication or failure to provide required materials may impact project turnaround times.

11. Third-Party Links

Our website or services may contain links to third-party sites (e.g., social media platforms). We are not responsible for their privacy policies or content.

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12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: info@medigitalmedia.co.uk